Returns & Exchanges
At Morueats, we strive for the highest quality in every bite; however, due to the perishable nature of our food products, we can only offer returns or replacements for items that arrive damaged or incorrect. Please contact our support team within 24 hours of delivery to initiate a claim for a refund or a fresh replacement.
Report the Issue
Email our customer support team within 24 hours of receiving your order, including your order number and clear photos of the damaged or incorrect food items.
Review Process
Our quality assurance team will review your submission within 1-2 business days to verify the condition of the products and approve the request.
Choose Your Resolution
Once approved, you can choose between a full refund to your original payment method or a complimentary replacement shipment sent via express delivery.
Confirmation
You will receive an automated email notification confirming your refund or providing a new tracking number for your replacement order.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing